Delivery Policy
Delivery Terms and conditions
- Delivery costs: The costs of delivery will be as displayed to you on our website at the time of purchasing.
- Delivery of Products: During the order process we will let you know the estimated timing of delivery. If the Products are one-off goods, we will deliver this to you on an agreed day of the week. Your order should arrive with you by 8 pm on the day following dispatch, however; you should note point 3.
- We are not responsible for any delays outside our control and are unable to offer full or partial refunds. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know, and we will endeavour to take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to discuss this further and if you wish to end the contract. If the contract is ended you will receive a refund for any Products you have paid for but not received.
- If you are not at home when the Product is delivered: If no one is available at your address to take delivery, we will attempt to leave the Products with a neighbour. If this is not possible, we will leave the Products on your doorstep (or any other safe place as indicated by you) and leave you a note informing you of where we have left the Products.
- Quality on delivery: The Products contain perishable frozen food. We have packaged the Products to remain frozen throughout the delivery process. The Products should remain frozen in their original packaging until the evening of the day of delivery. We make no guarantees regarding the quality of the frozen foods once the Product has been delivered. Minor defrosting is to be expected, however, if you are unhappy with the level of defrosting of your Products upon delivery, you must take a photo of the goods as soon as you notice their condition and send the photo to us. Products that have become unfrozen can still be used for up to 48 hours after delivery. They should not be refrozen.
- Your legal rights if we deliver goods late: If we miss the delivery deadline for any goods then you may treat the contract as at an end immediately if any of the following apply:
a. we have refused to deliver the goods; delivery within the delivery deadline was essential (taking into account all the relevant circumstances), or you told us before we accepted your order that delivery within the delivery deadline was essential.
b. Please contact us to discuss the contract in the eventuality that the delivery deadline has been missed. - When you become responsible for the goods: The Products will be your responsibility from the time we deliver the Product, either to the address you gave us, to a neighbour, or any other safe place you informed us of in accordance with Clause 4.
- Ownership of goods: You will take ownership of the Product once we have received payment in full and the Product has been delivered in accordance with Clause 4.
- Reasons we may suspend the supply of Products to you: We may have to suspend the supply of a Product in order to:
deal with technical problems or make minor technical changes; update the Product to reflect any changes to relevant laws and any regulatory requirements; or make changes to the Product as requested by you or as notified by us to you (see Clause 3 and Clause 4).
- Your rights if we end the supply of Products: We will contact you in advance to tell you we will be suspending the supply of the Product unless the problem is urgent or as the result of an emergency. You may contact us to end the contract in accordance with Clause 6.
- We may also suspend the supply of the Products if you do not make full payment. We will not supply the Products to you until we have received payment in full. We will make attempts to take payment and subsequently deliver the Products to you until and unless you cancel the order with us.